Phone: 1-800-854-6737 option #3
The Software Support Department at Bio-Rad is dedicated to help your laboratory install, configure and maintain your choice of QC Data Management software and Connectivity solutions, as well as many other software applications that Bio-Rad offers. Working with the hospital IT department and the laboratory staff, the Software Support staff assists with the data automation from your instrument, middleware solution or the Laboratory Information System (LIS).
The staff is comprised of Information Technology associates that possess a wide range of technical expertise that meet your needs to troubleshoot software, hardware and network related concerns pertaining to the support of Bio-Rad's software offerings.
Phone: 1-800-854-6737 option #1
The QC Program Department at Bio-Rad offers you expert technical support and information about data and reports through software management tools. The department is the primary contact for all Unity™ and EQAS technical support functions and provides accredited and continuing education seminars on quality control and related topics.
QC Program Staff answers inquiries about Bio-Rad data management systems, as well as peer group data comparison information and classification. This group handles Unity™, QCNet enrollments, as well as EQAS enrollments, submission of data, cycle dates and EQAS eForms.
Additional benefits are provided with continuing education seminar programs in Basic Statistics of Quality Control. This is a worldwide program and in the United States, PACE accreditation may be obtained.
Phone: 1-800-854-6737 option #2
When you purchase control products from Bio-Rad, you receive the backing of a full-service Technical Support Department, staffed with Clinical Laboratory Scientists, skilled in handling your inquiries in a prompt, knowledgeable and professional manner.
The staff is highly trained and comprised of many former Laboratory Managers and Department Supervisors with an average of more than 20 years of clinical laboratory experience.