Technical Support

Support Hours

Support of Bio-Rad controls and software products does not end when you receive your products.

Three support groups are available to help you with any questions or concerns.

Monday through Friday
5:00AM to 5:00PM (Pacific Time)
Phone: (800) 854-6737
Fax: (949) 598-1531
(in the US)


Software Support
1-800-854-6737 option #3

QC Program
1-800-854-6737 option #4

Technical Services
1-800-854-6737 option #2

Live Support


Chat with Software Support

Citrix - Remote Access

Zoom - Remote Access

The links above allow remote access to your system with Live Support

Support Documents

Find all your product reference material online such as User Guides, Reference Guides and other Technical Documents

Registration Required.

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For additional support information please refer to our Knowledge Base

Unity Quick Tips

Unity Quick Tips are fast and easy solutions to some of the most common issues you may occasionally face when submitting data to Unity. Here are the top 4:

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Submit A Question

If you have a specific question and want to communicate via email, submit your question here. Choose from one of the following categories:

  • Quality Control Performance
  • Package Insert Inquiry
  • Literature Request
  • Data Management Solutions
  • Connectivity Solutions
  • Worldwide Reports
  • EQAS

Support Services

Software Support

Phone: 1-800-854-6737 option #3

The Software Support Department at Bio-Rad is dedicated to help your laboratory install, configure and maintain your choice of QC Data Management software and Connectivity solutions, as well as many other software applications that Bio-Rad offers. Working with the hospital IT department and the laboratory staff, the Software Support staff assists with the data automation from your instrument, middleware solution or the Laboratory Information System (LIS).

The staff is comprised of Information Technology associates that possess a wide range of technical expertise that meet your needs to troubleshoot software, hardware and network related concerns pertaining to the support of Bio-Rad's software offerings.

QC Program

Phone: 1-800-854-6737 option #4

The QC Program Department at Bio-Rad offers you expert technical support and information about data and reports through software management tools. The department is the primary contact for all Unity™ and EQAS technical support functions and provides accredited and continuing education seminars on quality control and related topics.

QC Program Staff answers inquiries about Bio-Rad data management systems, as well as peer group data comparison information and classification. This group handles Unity™, QCNet enrollments, as well as EQAS enrollments, submission of data, cycle dates and EQAS eForms.

Additional benefits are provided with continuing education seminar programs in Basic Statistics of Quality Control. This is a worldwide program and in the United States, PACE accreditation may be obtained.

Technical Services

Phone: 1-800-854-6737 option #2

When you purchase control products from Bio-Rad, you receive the backing of a full-service Technical Support Department, staffed with Clinical Laboratory Scientists, skilled in handling your inquiries in a prompt, knowledgeable and professional manner.

The staff is highly trained and comprised of many former Laboratory Managers and Department Supervisors with an average of more than 20 years of clinical laboratory experience.


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