Home   Support


Committed to supporting our customers

We’re committed to providing exceptional support to our customers. When you receive your QC and software products, you’ll also receive access to expert support from Bio-Rad. With our expert teams available at every step of the QC process, we offer programs and services designed to help enhance your lab’s QC approach. Whether you’re looking for staff training, lot reservation, or technical expertise, it’s all part of the Bio-Rad experience. Contact our support team to get the help you need.

Contact Bio-Rad QC support

Monday through Friday
5 am to 4 pm (Pacific time)
Phone: 1-800-854-6737 option #3
Email: Unity_Support@Bio-Rad.com
Fax: 1-949-598-1531 (in the US)

The software support team can help you install, configure, and maintain your QC data management software and connectivity solutions. We will work with your IT and lab staff on your instrumentation, middleware solution, or laboratory information system (LIS).

Live Support Chat         Zoom Remote Access        Citrix Remote Access

* The links above allow remote access to your system with Live Support

Monday through Friday
5 am to 4 pm (Pacific time)
Phone: 1-800-854-6737 option #4
Email: UnityReports@Bio-Rad.com, EQAS_Support@Bio-Rad.com
Fax: 1-949-598-1531 (in the US)

The QC program team can answer your questions about peer group comparisons, peer reports, statistics, QC data submission, and cycle dates. We also help with access to our Unity QC data management and External Quality Assurance Services (EQAS) programs.

Monday through Friday
5 am to 4 pm (Pacific time)
Phone: 1-800-854-6737 option #2
Email: QSD.TechService@Bio-Rad.com
Fax: 1-949-598-1531 (in the US)

Our full-service technical support team includes clinical diagnostics laboratory scientists skilled at handling your inquiries promptly and professionally. We provide personal consultation and guidance to troubleshoot your QC test systems.

Customer testimonials

“First I try to troubleshoot issues on my own, but contacting support and having them walk me through it was effortless. That is the kind of support that makes a company great.”

Laboratory Professional Canada

“Friendly, helpful, and knowledgeable.”

Laboratory Professional Hospital Lab, USA

“I received exceptional service from a Bio-Rad representative. 5 stars overall.”

Laboratory Professional Medical Center Hospital, USA

Submit a question

Monday through Friday
5 am to 4 pm (Pacific Time)
Phone: (800) 854-6737
Fax: (949) 598-1531 (in the US)

Your Privacy Matters

Before you visit, we want to let you know we use cookies to offer you a better browsing experience. To learn more about how we use cookies, please review our Cookie Policy, accessible from the Manage Preferences link below. We would appreciate your confirmation by either accepting all cookies or by declining and managing your cookie preferences under the Manage Preferences link below.


Cookie Preferences

We use various types of cookies to enhance and personalize your browsing experience on our website. You may review the various types in the descriptions below and decide which cookie preferences you wish to enable. If you wish to decline all non-essential cookies, you may browse our site using strictly-necessary cookies. To learn more about how we use cookies, please visit our Cookie Policy.

Strictly-Necessary Cookies

These cookies are essential for our website to function properly. They either serve as the sole purpose of carrying out network transmissions or they allow you to browse and use features, such as accessing secure areas of the site. These cookies are strictly necessary because services like the shopping cart and invoicing cannot be provided without these cookies. Since these cookies are strictly necessary in order for our website to function, no consent is required to enable them. If you wish to disable these cookies, please update your settings under your browser’s preferences. If these cookies are disabled, please be aware that you will not be able to access certain features of the site like purchasing online.

Functionality Cookies

These cookies improve your browsing experience and provide useful, personalized features. They are used to remember selections that you have made such as your preferred language, region, and username. They also remember changes that you made in text sizes, fonts, and other customizable parts of the Web. Together, this information allows us to personalize features on our website in order to provide you with the best possible browsing experience. The information that these cookies collect is anonymous and cannot track your activity on other websites.

Analytics Cookies

These cookies are used to help ensure that your browsing experience is optimal. They collect anonymous data on how you use our website in order to build better, more useful pages. For instance, we can recognize and count the number of visitors, see how visitors moved around the site, and we can identify which pages returned error messages. This information enables us to enhance your experience and helps us troubleshoot any issues that prevented you from reaching the content that you needed. In order to improve the performance of our site, we use products such as WebTrends OnDemand and Google Analytics to track site usage. You can find the list of products that we use to collect information that is relevant to Analytics Cookies here:

  • Google Analytics
  • Adobe Analytics
  • SessionCam
  • ForeSee
  • WebTrends On Demand

Targeting or Advertising Cookies

These cookies are used to deliver personalized content based on your interests through third-party ad services. This allows us to improve your online experience by helping you find products that are relevant to your interests faster. They remember websites that you have visited and the information is shared with other organizations such as advertisers. These cookies are also used to limit the number of times you see an ad and help measure the effectiveness of a marketing campaign. You can find the list of products that we use to collect information that is relevant to Advertising Cookies here:

  • Marketo
  • Kenshoo
  • Doubleclick

Log In / Register

Log In / Register